Quality is crucial to our business success because we value our customers and strive to provide our customers with products and services which meet and even exceed their expectations.

We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:

• Minimum standards for product establishment and uniformity.


• Minimise in-transit times to ensure product health.


• A customer feedback and complaints procedure.


• Regular gathering and monitoring of customer feedback.


• Performance monitoring of suppliers against quantity, quality and P&D.


• Training and development for our employees.


• Regular use of external consultants to ensure best use of cultural methods.


• Regular auditing of our internal processes, ethical trading, and employment practices.


• A commitment to reducing our environmental impact.


• Management reviews of audit results, customer feedback and complaints.

Though the Managing Director has ultimate responsibility for Quality, all employees have a responsibility within their own areas of work so helping to ensure that Quality is embedded within the whole of the company.